Our programs
Contact Center Technology Tracks
Hands-on training on the platforms that power modern contact centers — with guaranteed job placement upon completion.
AWS Connect
Cloud Contact Center on AWS
8 weeksBeginner to Intermediate
Master Amazon Connect, the cloud-based contact center service from AWS. Learn to design, deploy, and manage scalable contact center solutions used by enterprises worldwide.
What you'll learn
Deploy and configure Amazon Connect instances
Build intelligent IVR flows with Amazon Lex
Integrate with CRM systems and AWS services
Monitor and optimize contact center performance
Earn AWS certification credentials
Curriculum
- AWS cloud basics
- Amazon Connect architecture
- Instance configuration
- Agent workspace setup
Certifications
- AWS Certified Cloud Practitioner
- Amazon Connect Specialist
Hiring roles
- AWS Connect Developer
- Cloud Contact Center Engineer
- CX Solutions Architect
Guaranteed placement
Ready to enroll in AWS Connect?
Start your journey — we'll place you in a role upon completion.
Ready to get started?
Choose your program and take the first step toward a guaranteed IT career in contact center technology.